SHEPHERD VETERINARY SOLUTIONS WEBSITE TERMS OF USE

Welcome to Shepherd, a proud brand of Synergy Pet Group, the only national brokerage focused exclusively on pet employee benefits. For over 25 years, we've been dedicated to making quality pet care accessible to all pet families across the nation.

At Synergy Pet Group, we believe that you and your pets deserve more than just legalese. Yes, we have our legal terms (and we do encourage you to read them), but we want to ensure that you comprehend them. These Terms of Use aren't just a set of rules; they embody the core values of our company, outlining how we conduct business and adhere to the laws governing our operations.

Here is a summary of the Terms of Use without all the legal jargon:

  • By accessing our Website and/or App, you acknowledge and agree to these terms. This serves as a mutual understanding between you and us, as well as a legal contract.
  • The content you access via our Website and/or App belongs to us. Please don't copy or steal it.
  • You're in charge of making sure the stuff you share with us is accurate, reliable, and, of course, legal.
  • All information communicated through the Website and/or App is subject to our Privacy Policy and associated disclosures to maintain transparency.
  • We aren't perfect. Sometimes our Website and/or App may not work how you want, but we'll work to address any issues as they arise.
  • We might change these Terms from time to time, but if you keep using the Website and/or App, it means you accept the updated Terms.
  • Remember, it's on you to check out the latest version of the Terms when you access the Website and/or App. If you're not on board with them or not happy with what we're doing, you should stop using the Website and/or App.

Have any questions?

Please send them to us via our Contact Us hello@shepherd.vet.

1. ACCEPTANCE OF THE TERMS OF USE

  • 1.1 These Terms of Use ("Terms"), govern your use of our website located at https://www.shepherd.vet/, our mobile application called Pet Assure ("App") and our services provided via our Website, which include: (i) a cloud-based veterinary practice management software to facilitate the operation and administration of your business; (ii) a pet portal for a practice's customers to access information about their pets and (iii) access to educational and software-related content (the "Services") offered by Shepherd Veterinary Solutions, LLC, a company governed by the laws of the State of Arizona, having its registered office located at 1745 Rustic Timbers Ln, Suite E, Prescott, AZ 86303, (hereinafter referred to as the "Company", "we", "us", or "our"). The terms "you," "your," and "user" mean you individually and, if you access or use our Website, App, or Services on behalf of a company, mean you and your company collectively (in which case you represent that you are authorized to accept these Terms on behalf of your company). We may offer you products, Services, or software subject to additional terms and conditions ("Additional Terms"). The Additional Terms can be found here.
  • 1.2 Please read the Terms and Additional Terms carefully before you start to use the Website, App or Services. By using the Website, App, or Services, or by clicking to accept or agree to the Terms and the Additional Terms when this option is made available to you, you accept and agree to be bound and abide by these Terms, Additional Terms, and our Privacy Policy, found at https://www.shepherd.vet/privacy-policy/, incorporated herein by reference. If you do not want to agree to these Terms, Additional Terms, or the Privacy Policy, you must not access or use the Website, App, or Services.
  • 1.3 This Website and App are offered and available to users who are 18 years of age or older and reside in the United States or any of its territories or possessions. By using our Website or App, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website or App.
  • 1.4 You acknowledge, understand, and agree to comply with any additional terms and conditions stipulated by either the Apple Store or Google Play store, when downloading and installing the App.

2. CHANGES TO THE TERMS

  • 2.1 We may revise and update these Terms and Additional Terms from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website and Services thereafter. However, any changes to the dispute resolution provisions set out in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice before the date the change is posted on the Website.
  • 2.2 Your continued use of the Website, App, and Services following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page each time you access this Website, so you are aware of any changes, as they are binding on you.

3. ACCESSING THE WEBSITE, APP, AND SECURITY

  • 3.1 We reserve the right to withdraw or amend our Website and App, and any Services or Materials we provide on the Website and App, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website and App are unavailable at any time or for any period. From time to time, we may restrict user access, including registered user access, to some parts of the Website or App or the entire Website or App.
  • 3.2 You are responsible for both:
    • Making all arrangements necessary for you to have access to the Website and App.
    • Ensuring that all persons who access the Website and App through your internet connection are aware of these Terms and comply with them.
  • 3.3 To access the Website.